Delete your Handrail account and data

Request deletion without the app

Email hello@myhandrail.me with the subject “Delete my Handrail account”, preferably from the email address registered to your account. You do not need to reinstall Handrail or buy Pro. If you cannot access that email, contact us for help verifying ownership. Never send your password or payment-card details.

We normally complete verified support requests within a few days and will explain any delay or required retention. To delete only certain data, identify those items and say that you want to keep your account.

Delete inside the app

You can also initiate permanent deletion from within Handrail:

What gets deleted

Successful in-app deletion removes your login account, profile, shifts, plans, prep steps, tasks, essentials, captures and uploaded files, vault documents, reminders, entitlements in our database, AI usage records, and account-linked error records from active app storage. It is permanent and has no recovery window. If deletion fails, the app displays an error; contact support for help completing the request. Provider records and backups are described below.

Subscriptions

Deleting your account does not cancel a Handrail Pro subscription. Cancel it in your App Store account settings (Settings → your name → Subscriptions) so you aren't charged again. On Android, Manage or cancel Handrail in Google Play, or open Google Play → Payments & subscriptions → Subscriptions. Account deletion is not conditional on cancellation; cancel separately to stop future renewals.

Can't get into the app?

Email hello@myhandrail.me from the address on the account and we'll delete it for you within a few days.

Delete data while keeping your account

You can remove individual shifts, plans, tasks, and documents in the app. To request deletion of captures, uploaded files, or other associated data while keeping your account, email hello@myhandrail.me from your account email and identify the data you want removed. Removing a vault document or discarding a capture in the app may leave the source capture or file stored. Specify that you want those source files removed too. Your account and data outside that request will remain.

Provider records and backups

Account-linked errors in Handrail's active database are removed by account deletion. Separate provider backups, security/operational logs, AI-processing records, and mail-delivery records may remain until the providers' applicable retention periods expire. Backup copies are not immediately erased when active records are deleted. Apple, Google Play, and our subscription provider may retain transaction records needed for billing, fraud prevention, or legal requirements. Contact us if you also want us to request deletion of your subscription-provider profile.