Handrail Support
Manage or cancel Handrail Pro
Manage or cancel Handrail in Google Play. Sign in with the Google account used for the purchase, select Handrail, and choose Cancel subscription. You can also open Google Play → Payments & subscriptions → Subscriptions. Cancellation stops future renewals; access normally continues through the paid period. Uninstalling the app or deleting your Handrail account does not cancel billing.
On iPhone, open Settings → your name → Subscriptions → Handrail. For Android refund requests, see Google Play refund help.
Stuck on something? Email hello@myhandrail.me. A real person reads it, usually within a day.
Quick answers
The leave-by time looks wrong. Hard leave = shift start − travel time − 10 minutes to get settled. Tap the date line on Today to open Settings and change your travel time, leave warning, and pack lead.
Alarms aren't firing. Open your device settings → Handrail → Notifications and make sure they're allowed. Handrail only uses notifications for leave-by alarms and reminders.
It read my paper wrong. Tap "Not this" on the card and snap it again with better light and the whole page in frame. Handwriting is read best when it's flat and the photo isn't angled. Check dates and amounts before you tap Yes.
Voice isn't working. In your device settings, allow Handrail to use Microphone and, on iOS, Speech Recognition. On-device speech recognition must be available; otherwise, type your note. Transcription happens on your phone.
I bought Pro but it's not active. Open the Pro screen and tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google Play account that bought it.
How do I delete my account? Profile → Delete my account, or see this page.
Report a problem
Include what you were doing, what you expected, and what happened. Screenshots help. Please don't email documents that contain other people's private information.